1. What is Namshi's return & exchange policy?

What is the Return & Exchange Period?

For eligible items, you can initiate a return or exchange within 14 days of receiving your order for a smooth and hassle-free process.

Return and Exchange Guidelines

Please note that if an item is returned damaged, incomplete, or does not match the original return request, this might affect your refund.

If the security tag is removed or damaged, your refund will be reduced by up to 30% of the original paid price.

Quality Check

Once we pick up your item, our team will perform a Quality Check to make sure it meets our return requirements. This process usually takes 4-5 days, but may take up to 30 days.

Your refund may be affected if the item:

Refund Process for Returns

Once your returned item successfully passes Quality Check, your refund will be processed to your original payment method.

Please note that refund timelines may vary depending on your payment method and location.

Fair Policy Use & Account Activity

To keep our return and exchange process fair and smooth for everyone, we regularly review return activity across customer accounts.

If we notice repeated or abusive return behavior, this may result in

Such behaviour includes, but is not limited to:

Additional Information

2. What is the return policy for items with security tag loops?

Some items are shipped with a Security Tag Loop, which is a plastic or metal loop attached to the product.

To ensure your item remains eligible for return:

If the security tag loop is missing, tampered with, or damage :

3. What is the timeline for Return and Refund?

Once we pick up your item, it will go through a Quality Check before we process your refund. This process usually takes 4-5 days, but may take up to 30 days. Once the item passes Quality Check, your refund will be issued to your original payment method.

Return timelines may vary depending on your original payment method and country. Here’s how it works in each region:

UAE and KSA Return Timeline:

Once your return request is submitted, your item will be picked up within 2 days. The refund process will begin once the item passes Quality Check, and the refund will be issued to your original payment method.

Refund Process:

GCC (Oman, Qatar, Bahrain, and Kuwait) Return Timeline:

Once your return request is submitted, your item will be picked up within 4-5 days. The refund process will begin once the item passes Quality Check, and the refund will be issued to your original payment method.

Refund Process:

4. How do I get my refund?

Refunds are initiated after item pickup and successful Quality Check (QC).

The table below shows the refund process for different payment methods :

Mode of Payment	Refund Source	Refund Timeline
Credit/Debit Card	The amount will be refunded to your bank account.	5-7 days
Tabby/Tamara	Amount will be refunded to Tabby/Tamara	24 hours
Cash on Delivery/Namshi wallet	Immediately credited to the wallet	Remains in wallet

Q: If paid by credit/debit card

A: Once your return is approved after Quality Check, your refund will be processed directly to your bank account.

UAE and KSA :

GCC (Oman, Qatar, Bahrain & Kuwait) :

Q: If paid by cash

A: Refunds will be processed to your Namshi wallet immediately once the return is approved, which can be used for future purchases or transferred to your bank account.

If you wish to transfer your wallet credit to your bank account, please contact us using the methods below:

Email: care@namshi.com (24/7)

Phone: (08 AM to 12 AM)

Toll-Free Number for UAE & GCC: +971 800 626744

Toll-Free Number for KSA: 800 2466744

Q: If paid by Tabby/Tamara

A: If you have used Tabby or Tamara to place an order, the refund will be credited back to your Tabby or Tamara account once the return is approved.

Q: If paid by Namshi Wallet

A: Refunds will be processed to your Namshi wallet immediately once the return is approved, which can be used for future purchases.