1. What is Namshi's return & exchange policy?
What is the Return & Exchange Period?
For eligible items, you can initiate a return or exchange within 14 days of receiving your order for a smooth and hassle-free process.
Return and Exchange Guidelines
- product tags
- brand labels
- security tag loop (plastic or metal loop with a security tag) – where applicable
To be eligible for a return, please make sure the security tag loop remains intact and all return conditions are met. If the tag is removed or tampered with, the return may be rejected or the refund amount may be reduced by up to 30% of the paid price.
Quality Check
Once your item is picked up, it goes through a Quality Check (QC) to make sure it meets our return requirements.
Your refund may be affected if the item:
- Includes accidental/deliberate damage, or damage caused by external factors.
- Does not match the product originally shipped or the item shown in the listing.
- Such as: accessories, packaging, manuals, or required materials.
- If the security tag loop is removed, damaged, or missing, a deduction of up to 70% of the paid item price may apply based on QC findings.
- Items or quantities included in the return that were not part of the original return request, or items from mismatched or unknown brands.
- Items that belong to categories that cannot resold for hygiene or safety reasons, such as beauty products.
Refund Process for Returns
Refunds are processed based on your original payment method after the returned item successfully passes Quality Check (QC) :
Return Misuse & Abuse Policy
To keep our returns process fair and smooth for everyone, we occasionally review return activity on accounts.
If a repeated or abusive return behavior was noticed, it may lead to:
This may include patterns such as:
Additional Information
2. What is the return policy for items with security tag loops?
Some items are shipped with a Security Tag Loop, which is a plastic or metal loop attached to the product.
To ensure your item remains eligible for return:
If the security tag loop is missing, removed, tampered with, or damaged, the return may:
3. What is the timeline for Return and Refund?
Return processes vary by country. Here's how it works in each region:
UAE and KSA Return Timeline:
Once your return is submitted, the item will be picked up within 2 days, and a refund will be initiated within 2 days after pickup.
Refund Process:
GCC (Oman, Qatar, Bahrain, and Kuwait) Return Timeline:
Once your return is submitted, the item will be picked up within 4-5 business days, and the refund will be initiated within 4-5 business days after pickup.
Refund Process:
Refunds are initiated after item pickup and successful Quality Check (QC).
4. How do I get my refund?
Refunds are initiated after item pickup and successful Quality Check (QC).
The table below shows the refund process for different payment methods :
| Mode of Payment | How long it will stay in the Namshi wallet | When it will be refunded to the source |
|---|---|---|
| Credit/Debit Card | The amount will be refunded to your bank account. | 5-7 business days |
| Tabby/Tamara | Amount will be refunded to Tabby/Tamara | 24 hours |
| Cash on Delivery/Namshi wallet | Immediately credited to the wallet | Remains in wallet |
Q: If paid by credit/debit card
A: Refunds will be processed directly to your bank account once the return is approved.
UAE and KSA :
GCC (Oman, Qatar, Bahrain & Kuwait) :
Once the return is approved, the refund will be issued directly to your bank account. It may take 5 to 7 business days for the amount to reflect, depending on your bank's processing time.
Q: If paid by cash
A: Refunds will be processed to your Namshi wallet immediately once the return is approved, which can be used for future purchases or transferred to your bank account.
If you wish to transfer your wallet credit to your bank account, please contact us using the methods below:
Email: care@namshi.com (24/7)
Phone: (08 AM to 12 AM)
Toll-Free Number for UAE & GCC: +971 800 626744
Toll-Free Number for KSA: 800 2466744
Q: If paid by Tabby/Tamara
A: If you have used Tabby or Tamara to place an order, the refund will be credited back to your Tabby or Tamara account.
Q: If paid by Namshi Wallet
A: Refunds will be processed to your Namshi wallet immediately once the return is approved, which can be used for future purchases.
